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Are call centers sweatshops?
http://hdl.handle.net/2241/00157865
http://hdl.handle.net/2241/001578652b6c8706-ac7f-4a78-bc69-f28f12869109
名前 / ファイル | ライセンス | アクション |
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ABAS_17-5 (199.4 kB)
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Item type | Journal Article(1) | |||||
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公開日 | 2019-10-18 | |||||
タイトル | ||||||
タイトル | Are call centers sweatshops? | |||||
言語 | ||||||
言語 | eng | |||||
資源タイプ | ||||||
資源 | http://purl.org/coar/resource_type/c_6501 | |||||
タイプ | journal article | |||||
著者 |
佐藤, 秀典
× 佐藤, 秀典 |
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抄録 | ||||||
内容記述タイプ | Abstract | |||||
内容記述 | A call center is a division that specializes in dealing with customers. Early studies on call centers regarded them as strategically important areas that, despite some negative aspects, were acknowledged to possess a certain level of expertise and to have a high degree of autonomy as interfaces for customers. However, this view gradually changed, with call centers coming to be seen as workplaces typified by harsh working conditions and isolated from the other divisions of the company. Therefore, research in recent years has entirely focused on these negative aspects, while ignoring the positive aspects. | |||||
書誌情報 |
Annals of business administrative science : ABAS 巻 17, 号 5, p. 193-202, 発行日 2018-10 |
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ISSN | ||||||
収録物識別子タイプ | ISSN | |||||
収録物識別子 | 1347-4464 | |||||
書誌レコードID | ||||||
収録物識別子タイプ | NCID | |||||
収録物識別子 | AA12363823 | |||||
DOI | ||||||
識別子タイプ | DOI | |||||
関連識別子 | 10.7880/abas.0180830a | |||||
権利 | ||||||
権利情報 | © 2018 Hidenori Sato. This is an Open Access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted reuse, distribution, and reproduction in any medium, provided the original work is properly cited. | |||||
著者版フラグ | ||||||
値 | publisher | |||||
出版者 | ||||||
出版者 | 特定非営利活動法人 グローバルビジネスリサーチセンター | |||||
出版者別名 | ||||||
出版者 | Global Business Research Center |