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From computer science to service science: Queues with human customers and servers
http://hdl.handle.net/2241/00121922
http://hdl.handle.net/2241/0012192247f1f672-3fbd-43cb-b1c7-c85f1d220957
名前 / ファイル | ライセンス | アクション |
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CN_66 (468.6 kB)
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Item type | Journal Article(1) | |||||
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公開日 | 2014-08-06 | |||||
タイトル | ||||||
タイトル | From computer science to service science: Queues with human customers and servers | |||||
言語 | ||||||
言語 | eng | |||||
資源タイプ | ||||||
資源 | http://purl.org/coar/resource_type/c_6501 | |||||
タイプ | journal article | |||||
著者 |
Takagi, Hideaki
× Takagi, Hideaki |
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著者別名 |
高木, 英明
× 高木, 英明 |
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抄録 | ||||||
内容記述タイプ | Abstract | |||||
内容記述 | Professor Leonard Kleinrock has made key contributions during the initial stage of development in computer communication networks from several aspects. One of them is the ingenious application of queueing theory to the performance evaluation of communication networks. Queueing theory is still useful in contemporary service systems having human customers and servers as precious resources. However, some new theoretical development is needed to cope with human service systems. In this article, the potential of queueing theory is discussed in the scope of emerging service science . We begin with a snapshot of Professor Kleinrock’s laboratory in the early 1980s. We then review the performance metric called power worked out by Kleinrock as it determines the optimal input rate in a service system. As an example of service science for healthcare, we show modeling of obstetric patient flow in a hospital by means of Little’s law and a network of M/M/m and M/G/∞∞ queues. | |||||
書誌情報 |
Computer networks 巻 66, p. 102-111, 発行日 2014-06 |
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ISSN | ||||||
収録物識別子タイプ | ISSN | |||||
収録物識別子 | 1389-1286 | |||||
書誌レコードID | ||||||
収録物識別子タイプ | NCID | |||||
収録物識別子 | AA11526853 | |||||
DOI | ||||||
識別子タイプ | DOI | |||||
関連識別子 | 10.1016/j.comnet.2014.03.014 | |||||
権利 | ||||||
権利情報 | © 2014 Published by Elsevier B.V. NOTICE: this is the author’s version of a work that was accepted for publication in Computer networks. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Computer networks, VOL.66, 2014 DOI: 10.1016/j.comnet.2014.03.014 | |||||
著者版フラグ | ||||||
値 | author | |||||
出版者 | ||||||
出版者 | Elsevier B.V. |